These Terms and Conditions govern your use of the Hanabet platform and all associated services. By registering an account or accessing any part of hanabet.cam, you agree to be bound by the provisions set out in this document. Please read it carefully before proceding.
These highlights are provided for convenience only and do not substitute the full terms below. All users must read the complete document.
You must be at least 21 years of age to register or use any Hanabet service. We conduct mandatory identity verification for all accounts.
Players are solely responsible for verifying that online gambling is lawful in their jurisdiction before registering. Hanabet does not provide legal advice.
Each person may hold only one registered account. Duplicate accounts will be suspended and funds may be confiscated in accordance with anti-fraud policy.
All bonuses are subject to wagering requirements stated at the time of offer. Withdrawing before satisfying these conditions will result in forfeiture of the bonus amount.
Identity documents may be requested at any time. Withdrawals may be held pending satisfactory KYC completion. This is a regulatory and anti-fraud obligation.
Hanabet provides deposit limits, self-exclusion, and cooling-off period options. All players are encouraged to use these tools. See our Responsible Gambling page.
These Terms and Conditions (hereinafter referred to as "Terms", "Agreement", or "T&C") constitute a legally binding agreement between you (the "User", "Player", or "Member") and Hanabet (hereinafter "we", "us", "our", or "the Company"), the operator of the online gaming and sports betting platform accessible at hanabet.cam (the "Platform" or "Website").
By accessing, registering on, or using any part of the Hanabet platform — including but not limited to the sportsbook, live casino, slot games, crash games, and any associated promotional or support services — you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety, together with ourPrivacy Policy and Responsible Gambling Policy, which are incorporated herein by reference.
If you do not agree to any provision of these Terms, you must immediately cease use of the Platform and, if already registered, close your account by contacting our support team.
The following definitions apply throughout this Agreement unless the context requires otherwise:
| Term | Definition |
|---|---|
| "Account" | The individual registered account created by a User on the Hanabet platform, used to access all gaming and betting services. |
| "Balance" | The total funds held in a User's Account at any given time, comprising real-money deposits and credited bonus funds (where applicable). |
| "Bonus Funds" | Promotional credits awarded to a User's account subject to specific wagering requirements and conditions. |
| "KYC" | Know Your Customer — the identity verification process requiring Users to provide government-issued documentation to confirm identity, age, and address. |
| "Platform" | The Hanabet online gaming and sports betting website accessible at hanabet.cam, including all features, pages, and services offered therein. |
| "Wagering Requirement" | The number of times a bonus amount must be staked before it becomes eligible for withdrawal. |
| "MYR / RM" | Malaysian Ringgit — the primary currency used for all account transactions on the Hanabet platform. |
| "RNG" | Random Number Generator — the certified software used to produce random, unbiased outcomes in digital casino games. |
Registration and use of the Hanabet platform is strictly restricted to persons who are 21 years of age or older at the time of registration. This requirement is absolute and non-negotiable. Hanabet conducts mandatory identity verification (KYC) on all accounts, and any account found to have been registered by a person under the age of 21 will be immediately suspended, all funds confiscated, and the matter reported to relevant authorities where required.
By registering, you confirm and warrant that online gambling is lawful in the jurisdiction in which you reside or from which you access the Platform. The laws governing online gambling vary significantly across countries and states. Hanabet does not and cannot provide legal advice regarding your local laws. You are solely responsible for ensuring that your participation in online betting and gaming activities is lawful in your applicable jurisdiction.
Certain jurisdictions are explicitly excluded from using the Hanabet platform due to local regulatory requirements or operational restrictions. Hanabet reserves the right to update this list of excluded jurisdictions at any time without prior notice. Users who access the Platform from an excluded jurisdiction do so at their own risk and may have their accounts suspended without recourse.
Each individual person may hold only one registered Hanabet account. Operating multiple accounts — whether under the same identity or different identities — constitutes a breach of these Terms. Hanabet will take immediate action against duplicate accounts, including suspension, confiscation of balances, and permanent banning from the Platform.
To access Hanabet's gaming and betting services, you must complete the registration process by providing accurate, current, and complete personal information as requested. You agree to promptly update this information should it change. Providing false, incomplete, or misleading information at registration constitutes grounds for immediate account suspension and potential forfeiture of funds.
You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. Hanabet strongly recommends enabling two-factor authentication (2FA) where available. You must notify Hanabet support immediately if you believe your account has been accessed without your authorisation. Hanabet shall not be liable for any losses arising from unauthorised access resulting from your failure to maintain adequate security over your credentials.
Hanabet may request identity verification documents at any time, including but not limited to:
Withdrawal requests may be held pending satisfactory KYC completion. Failure to provide requested documentation within 30 days may result in account suspension.
Hanabet accepts deposits and processes withdrawals via the following methods (subject to availability in your region): Touch'n Go eWallet, Boost, GrabPay, DuitNow, FPX (instant bank transfer), direct bank transfers via Maybank, CIMB, Public Bank, and Hong Leong Bank, as well as cryptocurrency transfers in BTC, ETH, USDT (TRC-20), and BNB (BEP-20). A minimum deposit of MYR 30applies across all payment methods.
All account balances, transactions, and displayed amounts on the Hanabet platform are denominated in Malaysian Ringgit (MYR / RM) unless otherwise stated. Cryptocurrency deposits are converted to MYR equivalent at the prevailing market rate at the time of deposit confirmation.
Withdrawal requests are subject to the following conditions:
For verified accounts, DuitNow and FPX withdrawals are typically processed within 5minutes during normal operating conditions. Bank transfer withdrawals may take up to 1–3 business days. Cryptocurrency withdrawals are typically confirmed within 10–60 minutes, subject to network conditions. Hanabet provides no guarantees on processing times where delays arise due to third-party payment providers or technical issues beyond our control.
In compliance with anti-money laundering obligations, Hanabet reserves the right to request source of funds documentation for any deposit or withdrawal. Funds deposited must be withdrawn to the same payment method used for deposit where possible. Hanabet will report suspicious transactions to relevant authorities as required by law.
All bonuses, free bets, cashback offers, and promotional credits offered by Hanabet are subject to the specific terms and conditions stated at the time of the promotion. These specific terms take precedence over the general bonus provisions in this section. In the absence of specific terms, the following general provisions apply.
Unless otherwise stated, all bonus funds are subject to a wagering requirement of at least 20times (20x) the bonus amount before any withdrawal of bonus-derived funds is permitted. For example, a MYR 100 bonus would require MYR 2,000 in total eligible wagers to be placed before withdrawal eligibility is satisfied. Specific promotion pages will state the applicable multiplier.
Bonuses are available to eligible accounts only. Hanabet reserves the right to exclude specific accounts from any promotion at its discretion. Bonuses claimed through fraudulent means, including multi-accounting, use of VPNs to circumvent geographic restrictions, or coordinated bonus abuse, will be forfeited and the relevant accounts suspended.
Bonus funds that are not used or whose wagering requirements are not completed within the stated validity period will automatically expire and be removed from the account balance. Expired bonus funds are non-recoverable.
Birthday bonuses are credited to eligible accounts within 24 hours of the registered date of birth. Tier-based amounts are subject to VIP tier status at the time of award. Referral bonuses are credited upon confirmation of the referred player's first qualifying deposit. Both the referring and referred player must be verified, active accounts. Hanabet reserves the right to modify or discontinue any loyalty referral program at any time.
Hanabet reserves the right to decline, limit, or void any bet at its sole discretion, including where: the bet exceds prescribed stake limits; there is evidence of technical error in the odds or lines displayed; the bet is placed after the event comencement; or where suspicious activity is detected.
Where odds or game parameters are published due to a manifest error (often referred to as a "palpable error" or "palp"), Hanabet reserves the right to void any bets placed at incorrect odds and recalculate settlement at the correct market odds. Players will be notified of any such voidance.
In-play (live) betting markets may be suspended or removed at any time without notice. Bets placed on suspended markets will be voided and stakes returned. Live odds fluctuate in real time; by placing a live bet, you accept the odds displayed at the moment of confirmation — not at the moment of selection.
All RNG-based casino games on the Hanabet platform are powered by independently certified game studios whose products have been tested for fairness and statistical integrity. Hanabet is not responsible for individual session outcomes — all games involve financial risk, and past results do not indicate future performance.
Users are strictly prohibited from engaging in any of the following activities on the Hanabet platform:
Breach of any of the above provisions constitutes grounds for immediate account suspension, forfeiture of balance (including pending withdrawals), and permanent banning from the Platform.
All content on the Hanabet platform — including but not limited to the Hanabet brand name, logo, website design, source code, written content, graphics, and game assets — is the intellectual property of Hanabet or its licensors and is protected by applicable intellectual property laws.
Users are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial purposes only. No content from the Platform may be reproduced, distributed, modified, or commercially exploited without the express written permission of Hanabet.
To the fullest extent permitted by applicable law, Hanabet, its directors, officers, employees, agents, and service providers shall not be liable for:
In jurisdictions where the exclusion of implied warranties or limitation of liability is not permitted, Hanabet's liability shall be limited to the maximum extent permitted by law. In all cases, our aggregate liability to you shall not exceed the total amount deposited by you in the 90 days preceding the event giving rise to the claim.
Hanabet reserves the right to suspend or terminate any account at its sole discretion, with or without prior notice, in circumstances including but not limited to: breach of these Terms; suspected fraudulent activity; failure to complete KYC within the required timeframe; or receipt of a self-exclusion request. Where an account is suspended for breach of Terms, balances (including pending withdrawals) may be withheld pending investigation.
Users may request closure of their Hanabet account at any time by contacting our support team at [email protected]. Accounts with outstanding balance will be settled in accordance with applicable withdrawal conditions prior to closure. Self-exclusion requests (made via the Responsible Gambling tools) are processed separately and may carry mandatory cooling-off periods.
Upon termination of an account — whether voluntary or by Hanabet — access to the Platform will be revoked. Any bonus funds or promotional credits remaining in the account at the time of termination will be forfeited. Real-money balances (where the account was not suspended for breach of Terms) will be returned to the Player via their registered payment method after satisfactory identity checks.
Hanabet is committed to promoting responsible gambling practices across its entire player base. Gambling is intended to be an enjoyable leisure activity and must never be treated as a source of income or a method to recover financial losses.
The following tools are available to all Hanabet account holders:
If you believe gambling is negatively affecting your life or the lives of those around you, we strongly encourage you to seek professional assistance. For more detail on our responsible gaming program and external support resources, please visit our Responsible Gambling page.
Hanabet collects and processes personal data in accordance with ourPrivacy Policy, which forms an integral part of these Terms. By registering an account, you consent to the collection, processing, and storage of your personal information as described in the Privacy Policy.
We do not sell, rent, or share your personal data with unafiliated third parties for marketing purposes. Data may be shared with regulatory bodies, law enforcement agencies, or payment processors where required by law or necessary for fraud prevention purposes.
You have rights in relation to your personal data, including the right to access, rectify, restrict processing of, or request deletion of your data. Details of how to exercise these rights are set out in the Privacy Policy.
These Terms and any dispute arising out of or in connection with them shall be governed by and construed in accordance with the laws of the jurisdiction under which Hanabet is licensed to operate. This does not affect any mandatory consumer protection rights you may have under the laws of your country of residence.
In the event of a dispute between you and Hanabet, we encourage you to first contact our customer support team at [email protected] in order to resolve the matter informally. If a satisfactory resolution cannot be reached through our internal complaints procedure, you may escalate the matter to the relevant dispute resolution body under Hanabet's applicable licensing framework.
Nothing in this clause shall prevent either party from seeking interim or injunctive relief from a court of competent jurisdiction where necessary to prevent irreparable harm.
Hanabet reserves the right to amend, update, or replace these Terms at any time. Where material changes are made, we will provide reasonable notice via email to the address registered on your account or via a prominent notice on the Platform prior to the changes taking effect.
Your continued use of the Platform following the effective date of any amended Terms constitutes your acceptance of those changes. If you do not accept the revised Terms, you must cease using the Platform and request account closure. We recommend reviewing this page periodically to remain informed of any updates.
If you have any questions, concerns, or formal complaints regarding these Terms and Conditions, you may contact the Hanabet support team through the following channels:
For responsible gambling enquiries, urgent account security issues, or self-exclusion requests, we recommend using the live chat channel for the fastest response.
Our 24/7 support team is ready to clarify any aspect of these Terms and Conditions. You can also explore our FAQ page for answers to the most common questions from Malaysian players.
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