This Privacy Policy explains how Hanabet collects, uses, stores, and protects your personal information when you use our online sports betting and live casino platform. We are committed to handling your data with transparency, integrity, and care. Please read this document carefully before registering or using our services.
These highlights summarise our core privacy commitments. They do not replace the full policy below — all users should read the complete document.
Hanabet does not sell, rent, or trade your personal information to unafiliated third parties for marketing or advertising purposes. Your data is used solely to provide our services.
All data transmitted between your browser and Hanabet is protected by industry-standard 256-bit SSL/TLS encryption. Payment data is never stored in unencrypted form on our servers.
You have the right to access, rectify, restrict, or request deletion of your personal data at any time by contacting our support team [email protected].
We use cookies to enhance your experience and improve our platform. You can manage your cookie preferences through your browser settings. Essential cookies required for platform function cannot be disabled.
Hanabet processes personal data in accordance with applicable data protection standards under our international licensing framework. Data may be shared with regulators or law enforcement where legally required.
We retain your personal data only as long as necessary to fulfil the purpose for which it was collected or as required by legal obligation. Retention periods vary by data category — see Section 7.
This Privacy Policy (hereinafter "Policy") issued by Hanabet (hereinafter "we", "us", "our", or "the Company"), the operator of the online gaming and sports betting platform accessible at hanabet.cam (the "Platform"). This Policy governs the collection, use, storage, disclosure, and protection of personal data relating to registered members, prospective users, and visitors to the Platform (collectively, "you" or "the User").
Hanabet is committed to protecting the privacy and personal data of all individuals who interact with our Platform. We process personal data in a manner that is lawful, fair, transparent, and limited to what is necessary for the purposes described in this Policy.
By registering an account on hanabet.cam, accessing the Platform, or interacting with any of our services — including sports betting, live casino, slot games, promotional programmes, and customer support — you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.
This Policy should be read in conjunction with our Terms & Conditions and our Responsible Gambling Policy.
The following definitions apply throughout this Privacy Policy unless the context indicates otherwise:
Hanabet collects personal data across several categories, depending on the nature of your interaction with the Platform:
| Data Category | Examples |
|---|---|
| Identity Documents | Malaysian MyKad, passport number, national identification number |
| Personal Details | Full legal name, date of birth, gender |
| Contact Information | Email address, mobile phone number, residential address |
| Account Credentials | Username, hashed password, two-factor authentication settings |
| Verification Documents | Copies of government ID, proof of address, source of funds documents |
| Data Category | Examples |
|---|---|
| Payment Method Details | Bank account details, Touch'n Go eWallet ID, Boost account, GrabPay ID, DuitNow reference, FPX transaction references, cryptocurrency wallet addresses |
| Transaction Records | Deposit amounts, withdrawal amounts, transaction timestamps, transaction IDs |
| Account Balance History | Historical balance records, bonus credit and debit records |
We collect records of all betting and gaming activity on your account, including wager amounts, game selection, bet outcomes, session durations, and responsible gambling tool usage. This data is retained for regulatory compliance, fraud prevention, and to improve your personalised experience on the Platform.
We automatically collect certain technical data when you access the Platform, including: IP address, browser type and version, operating system, device identifier, referal URL, pages visited and duration, and session timestamps. This data is used for security monitoring, fraud prevention, and platform performance optimisation.
When you contact our customer support team — whether via live chat, email, or any other channel — we retain records of those communications, including the content of messages, timestamps, and any resolutions provided. These records are kept for quality assurance, compliance, and dispute resolution purposes.
Hanabet collects personal data through the following methods:
Hanabet processes your personal data one or more of the following legal grounds:
Hanabet uses your personal data for the following purposes:
Hanabet retains your personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following indicative retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years post-closure | Regulatory / AML obligation |
| Transaction Records | 7 years from transaction date | Financial record-keeping requirement |
| KYC Documents | 5 years post account closure | Anti-money laundering regulation |
| Betting & Gaming History | 5 years from activity date | Regulatory compliance |
| Customer Support Records | 3 years from last interaction | Quality assurance / dispute resolution |
| Marketing Preferences | Until consent withdrawn + 1 year | Consent-based |
| Technical / Log Data | 12 months from creation | Legitimate interest (security) |
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with our internal data disposal procedures. Where anonymisation is possible, de-identified data may be retained for statistical and analytics purposes without restriction.
Hanabet does not sell, rent, or otherwise commercialise your personal data to unaffiliated third parties. We may share your personal data in the following limited circumstances:
We engage carefully selected third-party service providers who process personal data on our behalf for the sole purpose of delivering services to us. These include payment processors (including Malaysian e-wallet and banking intermediaries), identity verification and KYC service providers, fraud detection and cybersecurity firms, cloud infrastructure and hosting providers, and customer relationship management platforms. All data processors are bound by contractual data processing agreements that restrict their use of your data to the specific service they provide.
Hanabet may disclose personal data to relevant regulatory authorities, licensing bodies, financial intelligence units, or law enforcement agencies where we are legally required to do so, or where such disclosure is necessary to prevent, detect, or investigate financial crime, fraud, or other criminal activity. Such disclosures are made only to the extent required by the applicable legal obligation.
In the event of a merger, acquisition, restructuring, or sale of all or substantially all of Hanabet's assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material change in data processing practices resulting from it.
Where you have provided explicit consent for us to share your data with a specific third party for a specific purpose — for example, participation in a co-branded promotion — we will do so only in accordance with that consent and for no other purpose.
As an internationally licensed platform, Hanabet may transfer personal data to servers or service providers located in jurisdictions outside Malaysia. Where such transfers occur, we ensure that appropriate safeguards are in place to protect the transferred data to a standard equivalent to that applied within our operating jurisdiction. These safeguards may include contractual clauses, data transfer agreements, or adequacy determinations.
Players in Malaysia whose data is transferred internationally can request further information about the specific safeguards applicable to their data by contacting us at [email protected].
Cookies are small text files stored on your device when you visit the Platform. They allow the Platform to recognise your device, remember your preferences, maintain session state, and collect analytical data about how the Platform is used. Hanabet uses first-party cookies (set by hanabet.cam directly) and may use third-party cookies from authorised analytics and fraud detection providers.
| Cookie Type | Purpose | Disableable? |
|---|---|---|
| Essential / Functional | Required for Platform operation — session management, login authentication, security tokens | No — platform will not function without these |
| Performance / Analytics | Collecting anonymised usage data to improve Platform performance and user experience | Yes — opt out via browser settings |
| Fraud Prevention | Device fingerprinting and behavioural analysis for security and anti-fraud purposes | Partial — some elements required for security |
| Preference | Remembering your language, currency, and display preferences | Yes — settings will reset on each visit if disabled |
You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may impair the functionality of the Platform. Instructions for managing cookies are available in your browser's help documentation. As Hanabet does not control third-party websites, this Policy does not apply to any cookies set by external sites that you may navigate to.
Hanabet implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:
Notwithstanding these measures, no electronic transmission or storage system is completely secure. In the event of a data breach that is likely to affect your rights and freedoms, Hanabet will notify you and relevant regulatory authorities within the timeframes required by applicable law.
Subject to applicable law and the provisions of our licensing obligations, you have the following rights in relation to your personal data held by Hanabet:
You have the right to request a copy of the personal data we hold about you, along with information about how it is being processed.
You may request correction of inaccurate or incomplete personal data held in your account at any time by contacting support or updating your account settings.
You may request deletion of your personal data where it is no longer necessary for the purpose collected, subject to our legal retention obligations (see Section 7).
You may request that we temporarily restrict processing of your personal data in certain circumstances, such as while dispute about its accuracy is being resolved.
Where processing is based on your consent or contractual necessity, you may request your data in a commonly used, machine-readable format for transfer to another service.
You may object to processing of your data based on our legitimate interests — including direct marketing — at any time. We will cease such processing unless we can demonstrate compelling legitimate grounds.
To exercise any of the above rights, please contact our data privacy team at [email protected]. We will respond to verified requests within 30 days. We may require identity verification before processing data subject requests to prevent unauthorised disclosure.
The Hanabet Platform is strictly intended for persons aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. Registration is subject to mandatory KYC identity verification which includes confirmation of date of birth.
If you become aware that a minor has registered on the Platform or provided personal data without authorisation, please contact us immediately at [email protected]. Upon confirmation, the account will be immediately suspended, the data deleted, and any funds returned to the payment source where possible.
The Hanabet Platform may contain links to third-party payment processors or service interfaces (such as bank portal redirects for FPX transactions). These third-party services operate under their own privacy policies, which Hanabet does not control or accept responsibility for. We encourage you to review the privacy policy of any third-party service you interact with in connection with your use of Hanabet.
Hanabet is not responsible for the privacy practices, content, or security of any third-party website or service accessed through or in connection with the Platform.
Hanabet reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, regulatory requirements, or operational procedures. Where material changes are made, we will notify you via the email address registered on your account or through a prominent notice on the Platform prior to the changes taking effect.
Your continued use of the Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not accept the revised Policy, you must cease using the Platform and request account closure. We recommend reviewing this page periodically. The "Last Updated" date at the top of this page reflects the date of the most recent revision.
If you have questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact Hanabet through the following channels:
For urgent data security matters — such as suspected unauthorised access to your account or potential data breaches — please use the live chat channel for the fastest response from our security team.
Our support team is available24/7 to address any privacy concerns, data access requests, or questions about how Hanabet handles your personal information.
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